At Omnerica LLC, customer satisfaction is important to us. We understand that purchasing a mobility chair or mobility product is a significant decision, and we aim to provide a fair and transparent return and refund process. This Refund & Return Policy explains the conditions under which returns and refunds are accepted for purchases made through our website.
Return Eligibility
Customers may request a return within thirty days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging, accessories, manuals, and documentation included. Products that show signs of use, damage, or alteration may not be eligible for return.
For hygiene and safety reasons, certain mobility-related items may be non-returnable once opened or used. Eligibility will be determined after the returned product is inspected.
Return Authorization Process
Before returning any item, customers must contact Omnerica LLC to request return authorization. Returns sent without prior approval may not be accepted. Once your return request is approved, you will receive instructions on how and where to send the product.
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received.
Refund Process
Once a returned item is received and inspected, Omnerica LLC will notify the customer regarding the approval or rejection of the refund. Approved refunds will be processed to the original payment method used at checkout. Refund processing times may vary depending on the payment provider, but typically appear within seven to ten business days after approval.
Shipping charges, if applicable, are non-refundable unless the return is the result of an error on our part.
Damaged or Defective Items
If your mobility chair or product arrives damaged or defective, please contact Omnerica LLC within forty-eight hours of delivery. Customers should provide clear photos of the product and packaging to help us assess the issue. Once verified, we will arrange an appropriate resolution, which may include a replacement, refund, or repair depending on the situation.
Non-Returnable Items
Certain items may not be eligible for return due to safety, hygiene, or regulatory reasons. This includes products that have been used, modified, or damaged after delivery. Custom or special-order items may also be non-returnable unless they arrive defective or damaged.
Order Cancellations
Orders may be canceled before they are shipped by contacting our support team as soon as possible. Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.
Contact Information
Company: Omnerica LLC
Email: support@omnerica.com
Phone: +1 866-469-1391
Address: 1055 Campbellsville St, Liberty,Kentucky 42539 Unidted States
Customer Service Hours: Monday–Friday 9AM–5PM EST